I highly recommend using this utility instead of add/remove programs to ensure you do not have the same headache. Connect the navigation device to a computer using only the supplied micro USB cable. On the HP site there is also a 'cleaner' or 'uninstall' utility that will remove any remnants from the past installation. To check for a software update and to perform the installation, follow these steps. So when the re-install was taking place it could not create another folder with the same name. One problem that I ran into was after un-installing the software for a re-install the setup.exe would begin and then end without any error messages, this is because the program automatically creates a program folder with the default name but when un-installing the contents of the folder were removed but not the folder itself. These devices can be set up via USB or network so be sure you are choosing the correct options throughout the setup process to ensure proper configuration. Be sure to read the section of the user manual on how to properly set up the software relationship between the PC and printer depending on the environment you have.
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